Refunds & cancellation.

Check who billed you.

Look at the receipt or your ReadHalo account. Web checkout uses Razorpay; in-app purchases use Apple. If you have subscriptions with both, manage each separately. Sharing Premium access does not merge or cancel their billing.

Public purchases are not open. Current Razorpay and Apple integrations use test/sandbox purchases. The instructions below describe the implemented flows for testers and the intended help structure for launch.

Cancel a web subscription.

1. Open your ReadHalo account in the environment where you subscribed. Invited testers should use the account link in their test invitation.
2. Choose Cancel renewal and confirm.
3. Choose Refresh payment status and check that renewal is stopped.

Once cancellation is confirmed, no future renewals will be requested for that web subscription. Existing verified access remains until its displayed end date, unless you delete your account or that access is revoked. Cancellation does not automatically refund the current period.

If checkout is pending or its result is uncertain, resolve it before deleting your account. Do not assume a closed checkout tab cancelled the subscription.

Cancel an Apple subscription.

On iPhone, open Settings → your name → Subscriptions → ReadHalo → Cancel Subscription. You can also use the Apple subscription-management control in ReadHalo where available. Check Apple’s confirmation and expiry date.

Deleting ReadHalo, signing out or deleting your ReadHalo account does not cancel Apple billing. Your verified access normally lasts until the paid period ends, unless refunded or revoked. See Apple’s cancellation instructions.

Requesting a refund.

Apple purchases

Submit eligible refund requests through Apple’s Report a Problem service. Apple decides eligibility and processing under its terms and applicable law. See Apple’s refund instructions. Cancelling renewal and requesting a refund are separate actions.

Web purchases

A web refund request needs the ReadHalo support channel, your account email and a payment or subscription reference. Never send card numbers or verification codes. The support contact, refund eligibility/window, decision time and approved-refund processing timeline are awaiting owner confirmation. There is no self-service refund button in the current account page and no blanket “no refunds” policy established by this draft.

Mandatory consumer rights remain applicable. The final policy must describe them for the supported countries before live purchases begin.

How refunds affect access.

A processed Razorpay refund, including a partial refund, or a dispute currently suspends access supplied by that web subscription and blocks additional web checkout pending review. Recovery requires support review. A refunded or revoked Apple purchase no longer supplies its paid access; a separate valid purchase may still provide coverage.

Deleting an account immediately removes its cloud access, even if prepaid time remains. Read the deletion instructions before proceeding.