Support

Getting started.

ReadHalo is coming soon to Safari on iPhone and Mac, and Chrome follows. The player on the homepage reads recorded samples, so you can try it before then.

Turn on the ReadHalo extension and allow it on the page you want to read, then choose Listen to this page. Device voices work without an account. Some pages don’t expose their article text, and the device voices on offer vary.

Sign-in and connecting devices.

Start with Sign in in the ReadHalo app or in the player’s Voices, so the account page can connect that device. Use the 6-digit code we email you, or Apple or Google where offered, then return to ReadHalo.

Use the same ReadHalo account on each device to share Premium access. Signing in only on the website does not connect every installed extension automatically. Website sign-out and device sign-out are separate; use Sign out on all devices to revoke connected sessions.

If a code expires, send a new one. Never share it with anyone, including support.

Premium voices and characters.

Check your connection, and your characters left and access end date on your account page. A device voice keeps reading when Premium voices can’t be reached or your characters run out.

Replaying saved audio needs access that hasn’t ended. Expired audio, or a different voice or speed, is made again. ReadHalo prepares the next few sentences ahead, so pausing doesn’t give back characters already used. See how characters are counted.

Purchases and restoring Premium.

Web checkout

Return to your account after checkout and choose Refresh payment status. A checkout redirect alone does not establish Premium access. If payment remains uncertain, keep your payment reference and ask for help before starting another purchase.

Apple purchases

Sign in to the original ReadHalo account, then use Restore Purchases in the iPhone app with the Apple Account used for the purchase. Verification requires a connection. A purchase already linked to another ReadHalo account cannot be moved by restoring it to a new one.

For renewal, refunds or deletion, use the billing guide and account deletion guide. Purchases aren’t open yet.

Contact ReadHalo.

For a useful report, include the app version, device/browser, steps to reproduce, and any on-screen error. For billing, include the purchase provider and a transaction or subscription reference. Share screenshots only after removing private article content and unrelated personal details.

Never include passwords, sign-in codes, full card details or device credentials.